Legal

Privacy Policy

Last updated 27 October 2026

Your transformation remains entirely personal, and so does your information. This policy explains what we collect, why, who sees it, and the rights you have over it.

1. Who we are

EMERGE is a private health and fitness programme offered by Skandan Health LLP ("EMERGE", "we", "us" or "our"), a limited liability partnership registered in India, of 605, Barton Center, MG Road, Bengaluru 560001.

We decide how and why your personal data is used, which makes us the Data Fiduciary for it under the Digital Personal Data Protection Act, 2023.

2. What this policy covers

This policy explains how we collect, use, share and protect personal data when you visit 3merg3.com, when you request a consultation, and when you take part in an EMERGE programme.

It is written to meet our obligations under the Digital Personal Data Protection Act, 2023 and the rules made under it, and under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent they apply.

If you become a client, your client agreement and consent forms may give more detail about how we handle your health information.

3. Information we collect

When you request a consultation

Through the form on our website we collect your name, phone number, email address, city (if you give it), the best time to call you, what you would like to work on, any note you add, and a record of your consent. We ask you not to send medical details or reports through the form.

When you become a client

To design and supervise your programme, we collect the information you choose to share with us, including:

your diagnostic reports, medical history, existing conditions, medications and previous treatments
body measurements, health indicators and fitness assessments
training, physiotherapy and recovery records
photographs of your meals and other nutrition information you send us on WhatsApp
your daily routine, sleep and adherence to your plan
the address where your training sessions take place

Health information is sensitive. We collect only what we need to care for you safely, and we treat all of it as confidential.

When you visit our website

We do not use cookies, analytics or advertising trackers on this website. Like most websites, the server that hosts it automatically records basic technical information for security and operation, such as your IP address, browser type, the pages requested and the date and time.

The website loads its fonts from Google Fonts, so your browser connects to Google's servers, which receive your IP address.

4. How we use it

We use your personal data only to:

respond to your consultation request and contact you at a time that suits you
assess whether our programme is suitable for you
design, deliver, supervise and adjust your programme
communicate with you about your programme, including on WhatsApp
keep the records we are required to keep, and meet our legal and regulatory obligations
keep this website secure and working properly

We process your personal data with your consent, which you give when you submit the form or join a programme. We may also process it where the law otherwise allows, for example to respond to a medical emergency or to comply with a legal obligation.

5. Our discretion promise

We do not use your name, photographs, health information, progress or identity for marketing, testimonials or promotion of any kind, and we do not disclose that you are our client.

We do not sell or rent personal data to anyone.

7. Where it is stored

Some of our service providers may store or process data outside India. We transfer personal data outside India only as permitted under Indian law, and we expect our providers to protect it to a standard consistent with this policy.

8. How long we keep it

If you request a consultation but do not become a client, we delete your enquiry details within 12 months of our last contact with you, or sooner if you ask us to.
If you become a client, we keep your records while you are a client and afterwards for the period required by medical and legal record-keeping rules. After that, we delete them or make them anonymous.
Server logs are kept by our hosting provider for a limited period for security purposes.

9. How we protect it

We use reasonable security safeguards to protect personal data, including encrypted connections, access limited to the people who need it, and confidentiality obligations for our team and service providers.

If a personal data breach occurs, we will inform the people affected and the Data Protection Board of India as the law requires.

10. Your rights

Under Indian data protection law you have the right to:

ask for a summary of the personal data we hold about you, how we use it, and who we have shared it with
ask us to correct, complete or update your personal data
ask us to erase personal data we no longer need, unless the law requires us to keep it
withdraw your consent at any time
have your grievances about our handling of your data addressed
nominate another person to exercise your rights if you die or become unable to exercise them

To use any of these rights, write to our Grievance Officer (section 13). We may need to confirm your identity before acting on a request. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

12. Children

Our programme is for adults. This website is not intended for anyone under 18, and we do not knowingly collect personal data from children through it.

13. Grievance Officer

If you have a question, request or complaint about your personal data, please contact our Grievance Officer:

Name: [TO CONFIRM: Grievance Officer name]
Email: [TO CONFIRM: email address]
Address: Skandan Health LLP, 605, Barton Center, MG Road, Bengaluru 560001

We will acknowledge your message promptly and aim to resolve it within 30 days.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. If we make significant changes, we will tell our clients directly.